Caterpillar switched its IP PBX to open source. The cost is reduced from 300k/400k to 150k with the following benefit.
Overall the savings vs alternatives and the flexibility to add new custom capabilities over time make the choice seem obvious in retrospect, says Scott McCrea, CIO for the firm, which is a statewide dealership for Caterpillar (CAT) heavy equipment.
Beyond savings, Asterisk is already providing richer features than the aging Avaya system it replaced. Call records are more detailed, making it possible to keep track of how many calls go unanswered for a certain period and then to design routing schemes to distribute calls to different sites if the wait is too long. “The goal is to make everybody more efficient and diminish call waiting times,” he says.